1.1 These Terms and Conditions written on this webpage shall manage your use of our website, The Sultan accessible at www.thesultan.com.
1.2 By using our Website, you accepted these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use our Website.
Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.
3.1 You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
3.2 You must not:
(a) republish material from this website (including republication on another website);
(b) sell, rent or sub-license material from the website;
(c) show any material from the website in public;
(d) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
(e) edit or otherwise modify any material on the website; or
(f) redistribute material from this website except for content specifically and expressly made available for redistribution.
3.3 Where content is specifically made available for redistribution, it may only be redistributed within your organisation.
4.1 You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
4.2 You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
4.3 You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.
4.4 You must not use our website to transmit or send unsolicited commercial communications.
4.5 You must not use our website for any purposes related to marketing without our express written consent.
5.1 Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion and without notice.
5.2 If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that the user ID and password are kept confidential at all times.
5.3 We may disable your user ID and password at any time in our sole discretion without notice or explanation.
6.1 In these terms and conditions, “User Content” means material (including, but not limited to text, images, audio material, video material, and audio-visual material) that you submit or upload to our website.
6.2 You grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.
6.3 Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law).
6.4 You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
6.5 We reserve the right to edit or remove any material submitted to our website, or stored on our servers, or hosted or published upon our website.
6.6 Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, our website.
10.1 Nothing in these terms and conditions excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
10.2 To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.
10.3 We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
14.1 We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.
14.2 You may not transfer, sub-contract or otherwise deal with your rights and obligations under these terms and conditions without our prior written consent.
14.3 We may transfer, sub-contract or otherwise deal with our rights and obligations under these terms and conditions at any time.
14.4 These terms and conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of the country of The Sultan.
14.5 Each party irrevocably agrees that the courts of the country of The Sultan shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these terms and conditions or their subject matter or formation (including non-contractual disputes or claims).
14.6 These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the law of the country of The Sultan.
15.1 Any booking of The Sultan for a live performance must be made through the official booking channels as listed on the website of The Sultan.
15.2 The terms of the booking, including the date, location, and performance fees, will be agreed upon in writing between the booking party and The Sultan or their authorized representatives.
15.3 The Sultan reserves the right to cancel or reschedule any performance at their discretion, and will notify the booking party in writing of any such cancellations or changes.
15.4 In the event of a cancellation or rescheduling by The Sultan, the booking party will be entitled to a full refund of any performance fees already paid.
15.5 In the event of a cancellation by the booking party, the booking party will be responsible for any and all costs incurred by The Sultan up to the time of cancellation, and may be required to pay a cancellation fee as agreed upon in the booking terms.
15.6 The Sultan will provide a technical rider as part of the booking process, detailing the equipment and technical requirements for the performance. The booking party is responsible for ensuring that all equipment and technical requirements are met to The Sultan’s satisfaction.
15.7 The Sultan will perform to the best of their abilities at the booked live performance, and will use their reasonable efforts to ensure the satisfaction of the audience. However, The Sultan cannot be held responsible for any dissatisfaction of the audience due to factors outside of their control, such as sound quality or other technical issues.
15.8 The Sultan reserves the right to cancel or reschedule a booked live performance if necessary due to unforeseen circumstances. In such cases, The Sultan will notify the booking manager as soon as possible and will work with them to find a suitable alternative date or offer a full refund.
15.9 The booking manager is responsible for ensuring that the venue is suitable for the live performance and that all necessary equipment and facilities are available. The Sultan will not be held responsible for any problems or issues arising from inadequate or unsuitable venues.
15.10 The booking manager is responsible for paying the agreed fee for the live performance in a timely manner. In the event of late payment or non-payment, The Sultan reserves the right to cancel the live performance without notice.
15.11 The booking manager must obtain any necessary licenses and permissions for the live performance, and must ensure that the live performance complies with all applicable laws and regulations. The Sultan will not be held responsible for any legal issues arising from the live performance.
15.12 These terms and conditions shall apply to any live performance booked by the booking manager, and shall supersede any conflicting terms or conditions put forward by the booking manager. By booking a live performance with The Sultan, the booking manager agrees to be bound by these terms and conditions.
15.13 In the event of cancellation of a live performance by The Sultan, the booking manager will be entitled to a full refund of any fees paid in advance. In the event of cancellation by the booking manager, a cancellation fee may be applicable, as specified in the live performance contract.
16.1 All merchandise and shop products sold by The Sultan (including those shipped by a fulfilment partner or drop shipping company) are subject to these terms and conditions.
16.2 By placing an order for merchandise or shop products from The Sultan, the customer agrees to be bound by these terms and conditions.
16.3 The Sultan reserves the right to cancel any order for merchandise or shop products at any time and for any reason. In the event of cancellation, The Sultan will provide a full refund to the customer.
16.4 The Sultan makes every effort to ensure that all merchandise and shop products are of high quality and free from defects. However, if a customer receives a defective or damaged item, they may return the item for a full refund or exchange within 30 days of receipt.
16.5 The Sultan is not responsible for any damages or losses that occur during shipping of merchandise or shop products. The customer is responsible for providing accurate shipping information and for ensuring that the shipping address is secure.
16.6 All sales of merchandise and shop products are final and no returns or exchanges will be accepted for any reason other than defects or damages as outlined in section 16.4.
16.7 The Sultan reserves the right to update or modify these terms and conditions at any time without prior notice. By continuing to purchase merchandise or shop products from The Sultan, the customer agrees to be bound by any such updates or modifications.
RETURN AND WITHDRAWAL POLICY
16.8 If you are not completely satisfied with your purchase from The Sultan, you may return the merchandise or shop product within 14 days of receipt for a full refund or exchange.
16.9 To return a merchandise or shop product, please contact us at [firstname.lastname@example.org] and provide your order number and the reason for the return. We will provide you with instructions on how to return the merchandise or shop product.
16.10 If the merchandise or shop product was fulfilled by The Sultan, it must be returned to us in its original condition and packaging. Once we have received and inspected the returned merchandise or shop product, we will process your refund or exchange within 14 days.
16.11 If the merchandise or shop product was fulfilled by a fulfilment partner or drop shipping company, please contact them directly to arrange the return. The Sultan is not responsible for returns of merchandise or shop products fulfilled by third parties.
16.12 In accordance with the Distance Selling Regulations, you have the right to withdraw from your purchase of merchandise or shop products from The Sultan within 14 days of receipt. To exercise this right, please contact us at email@example.com and provide your order number. We will provide you with instructions on how to withdraw from your purchase.
16.13 If you have any questions about our return and withdrawal policy, please contact us at firstname.lastname@example.org.